What can we do for you?
Questions about your kommit®
How long is the pull cord?
The tow rope of our kommit® has a total length of 2 meters.
What is the recommended draw weight?
The recommended towing weight for the kommit® is a maximum of 120 kg. The total weight is calculated from the rider and the bike.
Wie hoch ist die empfohlene Höchstgeschwindigkeit?
The recommended maximum speed when cycling while using the kommit® is 12 km/h.
Sind alle Sättel und absenkbare Sattelstützen geeignet für so ein Gewicht? Kann durch die Zugkraft meine Teleskop-Sattelstütze beschädigt werden?
If used properly in accordance with our operating instructions, no damage is to be expected. Understandably, however, we can only guarantee our product, as its use is beyond our control. We did not test the system on saddles with lightweight struts, but high-quality telescopic supports were always used.
Can I also pull an e-bike?
Yes, the kommit® is of course also suitable for supporting other cyclists with the e-bike.
More questions & answers as well as customer reviews can be found on the product page. In the“Questions & Answers” section you can also submit a question directly to us and thus help other customers.
Questions about your order
Has my package been sent yet?
As soon as your package has been packed, you will receive a shipping confirmation at your email address with information for tracking.
Didn’t receive an email? Please check the spam folder.
How can I return my kommit®?
You can get a return label directly from us at office@kommit-outdoor.com
Simply use the same package for the return shipment.
As soon as we have received your package and we have checked the item, we will contact you.
Please note the legal information in our terms and conditions and on the revocation page!
How can I cancel my order?
Please note the legal information in our terms and conditions and on the revocation page!
Can I get a replacement for my carabiner?
Is your kommit carabiner defective? We will be happy to send you a replacement. Write us a short email with your address. We will send you a replacement immediately.
Can I have my kommit® repaired?
We would be happy to check whether a repair is possible. Send us an email in advance with a description of the damage and, if necessary, pictures of it. We will get in touch with you with a suggestion!
Can I order my kommit® in Switzerland?
As a Swiss customer, please order directly from our distributor Vitelli
If you have any further questions, please use our support hotline or send us an e-mail with your request.
Our support hotline
For questions, our support hotline is available from Monday to Friday 9:00 AM to 5:00 PM. During peak hours, we might be unavailable. Please leave us a message on our voicemail or send us an email at office@kommit-outdoor.com.
Andy Rieger / kommit® customer inquiries
Please send us an e-mail with your request and your contact information.
office@kommit-outdoor.comAddress
kommit Outdoor GmbH
Uhlbergstraße 54
91757 Treuchtlingen
Germany